Online Orders

• Do you offer bracelet alterations prior to despatch?
• Why is my order delayed?
• I did not receive an order confirmation. Was my order successful?
• Where is my order?

• What delivery courier will be handling my order?
• What is the default lead times on deliveries?
• How can I track my delivery?
• Why has my parcel not been delivered yet?

• What is your return policy?
• Will I be charged for returning an online purchase?
• The online portal does not recognise my order number. Why is this?
• I live in Northern Ireland. How do I return my watch?
• How should I return the watch?

• What payment methods are accepted on Frederiqueconstant.co.uk?
• How secure is my online purchase?
• Can I place an order using PayPal?
• When will I receive a refund for the returned Item?
• When will I be charged for my order?
• The transaction was declined. Why has the money left my bank?

• Can I exchange an order?
• How do I cancel my order?
• Can I make a change to the shipping address?
• How do I make changes to my delivery?
• Do you offer re-sizing before despatch?