Orders

  • Do you offer bracelet alterations prior to despatch? plus icon minus icon
    • At this time, we do not offer bracelet alterations before despatch.  Find your nearest retailer using the following link: https://www.frederiqueconstant.co.uk/store-locator/  Additional charges may... See more
  • Why is my order delayed? plus icon minus icon
    • Customer satisfaction is very important to us, and we understand delivery issues can occur. Carrier delivery dates are not guaranteed, as unforeseen circumstances in transit may occur and are out o... See more
  • I did not receive an order confirmation. Was my order successful? plus icon minus icon
    • On occasions, order and shipping confirmation emails can be delivered to your spam or junk folders or appear on the Promotions tab, for example in Gmail. If you have checked and still do not see an... See more
  • Where is my order? plus icon minus icon
    • Please allow up to 2 business days for your order to be processed, prior to shipping. Note that orders placed after 1pm on Friday will begin processing on Monday. Weekend orders will be processed t... See more