Ecommerce

Yes, we offer Klarna as a payment method on our website. Klarna allows you to: Pay-in-three equal instalments, space...

We understand many customers are concerned about security of their personal information and the privacy of their onli...

If you pay by card, your bank may require you to verify your identity using 3D Secure authentication. During checkout...

No, you do not need to create a ‘My Frederique Constant’ account. You can complete your purchase as a guest.

We accept the following payment methods on the Alpina website: Visa, Mastercard, Maestro, Apple Pay, Amex and Klarna....

Your credit or debit card will be charged between confirmation and dispatch. PayPal payments are processed immediatel...

Please allow an additional two business days if you have requested your watch to be altered prior to despatch.

Yes, Frederique Constant covers the cost of shipping your online purchase. All orders are shipped standard, tracked d...

Once your order has been despatched, you will receive an email confirming your unique tracking code, this allows you ...

Frederique Constant offer an online returns portal which allows you to keep track of your return at no additional cos...

Returning your watch is free of charge. Please re-use the postage box the watch arrived in, ensuring the re-packaging...

Every Frederiqueconstant.co.uk purchase comes with our 21-day, money back guarantee so that you can be sure your new ...

Alterations made to the watch through our Service Centre, or any authorised retailer will be accepted for a refund. I...

Please ensure you are entering your details correctly and do not include a ‘#’ if your order number has it.

Standard delivery time for online purchases is 3-5 business days however delays may occur from the date of purchase. ...

Please allow up to two business days for your order to be processed. Once your order has been dispatched you will rec...

We offer watch alterations prior to despatch. To determine your ideal bracelet size, please refer to our Sizing Guide...

Once an order is submitted, modifications including changes to shipping details cannot be accommodated. As we process...

If you have an issue with your online order, we would ask you to report this within 48 hours of delivery. This allows...

A selection of our products will be available on our online shop. If you are looking for a specific model which is no...

Unfortunately, due to licensing issues it is not possible to ship outside of the UK.